Research & Design

• Affinity Diagramming
• Contextual Inquiry
• Field Studies
• Heuristic Evaluation
• Information Architecture
• Interviews & Focus Groups
• Journey Mapping
• Persona Development
• Service Design
• Survey Design
• Task Analysis
• Usability Testing
• UX Strategy
• Wireframing

Data Analysis

• Data Analysis
• Data Transformation
• Data Visualization
• Descriptive Statistics
• Flask
• Pandas
• Shiny
• Tidyverse
• Web Analytics

Technical & Tools

• Ansible
• Axure RP
• Balsamiq Mockups
• HTML/CSS
• Java
• JavaScript
• Linux
• Lua
• Matomo
• Python
• R
• ServiceNow
• SQL

Interests

• Artificial Intelligence (AI)
• Behavioral Economics
• Decision-Making
• Linux and Open Source
• ROI
• Running
• Service Design, ITSM
• Automation
• Teaching & Training
• Yoga