User Experience Research, Human-Computer Interaction, and Service Design
Experience
Senior User Experience Researcher
CrowdStrike, 2022-Present
Leading research strategy for Falcon Fusion product group.
Collaborating with cross functional teams made up of designers, writers, quality assurance, product managers, and engineers to plan and execute impactful research.
Improving targeted participant recruiting efforts using analytics tools.
Conducting generative user research to identify feature opportunities, gaps, and inform product strategy.
Principle User Experience Researcher
Sandia National Labs, 2015-2022
Planned and executed qualitative and quantitative research across various enterprise and internal products and services. Communicated measurable impact using metrics, analytics, and ROI.
Lead corporate initiatives to strengthen UX capability.
Established strategy, standards, templates, tools, and processes to enable UX democratization.
Championed effort to create usability testing and collaborative design spaces.
Teaching UX training courses enabling 100+ staff to apply UX to their products.
Mentored students and junior researchers.
Launched Community of Practice to engage staff and leadership in UX topics and discussions.
Transformed how 80+ IT services are discovered and requested by partnering with dozens of organizations to conceptualize, prototype, and implement an IT service catalog emphasizing service design practices.
Exploring and evaluating UX feedback methods to inform corporate UX benchmarking strategy.
Influencing how the health of IT products and services are communicated to management and leadership.
Graduate Research Assistant
Iowa State University, 2011-2015
Leveraged virtual reality technologies to discover new design processes.
Investigated synergy between different design methodologies.
Conducted on-site contextual inquiry with numerous industries to understand pervasiveness of virtual reality technologies and it's role in design decision making.
Microsoft Design Research Intern
Microsoft Corporation, Summer 2013
Impacted design thinking of designers, researchers, and program managers surrounding core user experiences in Windows 8.
Investigated how Windows 8.1 updates would be received by varying groups of end-users through the design and execution of lab studies.
HCI Research Intern
Biomedical Informatics Research Center, Summer 2012
Strengthened designers' and product managers' understanding of how medical professionals utilize electronic health record systems.
Conducted usability studies, interviews, and focus groups with physicians to identify UX issues in an EHR prototype.
Graduate Teaching Assistant
Iowa State University, 2013-2014
Advised students on the design and implementation of course projects.
Described and communicated course concepts using relatable contexts in lectures.
Designed software tutorials to to encourage students to explore virtual reality application development.
IT Consultant
Stream Consulting, 2009-2010
Provided remote and onsite technical support to small business clients.
Communicated with clients to repair and maintain computer-networking systems.
Undergraduate Teaching Assistant
St. Olaf College, 2007-2009
Assisted faculty of the St. Olaf Norwegian Department with grading of tests and homework.
Interacted with professors to help develop web-based curriculum.
Assistant Teacher
Migrant Head Start School, Summers 2005-2008
Prepared and administered group learning activities. Aided teacher in executing lesson plans.
Provided guidance on on-site hardware and software.
Facilitated open communication among families, children, and school staff.